Refund Policy

Refund & Cancellation Policy

Last updated: 2026-05-02

At Miller Air Duct Cleaning, we pride ourselves on our family-owned values and commitment to providing quality service to our neighbors in Joplin, MO, and surrounding areas, including Leawood, Redings Mill, Silver Creek, and Saginaw. This Refund & Cancellation Policy outlines the terms regarding refunds, cancellations, and service guarantees for our air duct and HVAC cleaning services.

Cancellation Notice

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly request a 48-hour notice prior to your scheduled service. This allows us to adjust our schedule and accommodate other customers.

How to Cancel

• Phone: Call us directly at our main office during business hours.
• Email: Send a cancellation request to our email address, including your name, address, and appointment details.

Canceling or rescheduling with at least 48 hours' notice ensures you will not incur any cancellation fees. However, for cancellations made less than 48 hours before the scheduled service, a nominal fee may be applied to cover the lost time slot.

Partial Refunds

If you decide to cancel a prepaid service, the following refund policy applies:

• Full Refund: Cancellations made 48 hours or more before the service will receive a full refund of any prepaid amount.
• Partial Refund: Cancellations made less than 48 hours before service may be eligible for a partial refund, deducting any applicable cancellation fees.

Refunds will be processed using the original method of payment and may take 5-10 business days to reflect in your account.

Weather Delays

In the event of severe weather conditions or unforeseen circumstances that prevent us from safely providing our services, we will notify you as soon as possible. Safety is a priority for both our team and your home.

• Rescheduling: We will work with you to reschedule the service at the earliest convenient time.
• No Additional Charge: There are no fees for rescheduling services due to weather delays.

Unhappiness Guarantee

At Miller Air Duct Cleaning, customer satisfaction is at the heart of everything we do. If you're not completely satisfied with our services, please let us know. We are committed to addressing any issues promptly and to your satisfaction.

Steps for Resolution

1. Contact Us: Reach out within 72 hours of your service if you are unsatisfied.
2. Assessment: We'll review your concerns and assess any areas requiring attention.
3. Resolution: We will return to your property at no additional charge to rectify the situation and ensure our service meets your expectations.

Our dedication to traditional craftsmanship and multi-generational expertise ensures that we stand by our work and aim to resolve any concerns you may have promptly and professionally.

Contact Information

For any questions regarding this policy, or to discuss a specific issue, kindly reach out:

• Phone: [Local contact number]
• Email: [Our email address]
• Visit: Our office in Joplin, MO, to speak with a representative in person.

We appreciate your trust in Miller Air Duct Cleaning and look forward to serving you and your family with the care and dedication that our Joplin community has known for generations. Thank you for choosing us to help maintain a healthy and clean home environment.